upgraded to professional but not showing in site

[Willtomharry5_]

upgraded to professional, fees taken from bank, but no storage space

[Nancy]

Thanks for posting this here, @Willtomharry5!

Did you upgrade your Dropbox account directly via our website or the App Store/Play Store platform instead? 

Do you have any other Dropbox account (tied to a different email address) that could have been upgraded perhaps?

Let me know.

[Willtomharry5_]

yes through the website

[Nancy]

Perfect. 

If you check your bank statement, does the transaction appear as complete or pending still?

Also, can you please upload a screenshot of what you see on this page?

[Willtomharry5]

NO OTHER ACCOUNT

[Megan]

Hi @Willtomharry5, if I were you, I'd use our self-serve look-up tool, in order to check the account that the charge is coming from. 

Can you give this one a go? 

[Willtomharry5]

Just give me a call.

I am not that familiar with the way it works.

I only know that I upgraded, you took my money and now its saying I have not got enough storage space.

I have not got the time to go through all this.

I will just cancel and go on another platform

[Megan]

Hey @Willtomharry5, your support options would be based on your account's subscription, and you can see more about it here.

Unfortunately I can't call you, however if you wish I can send you an email, in order for us to have a closer look into this.

[Rich]

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@Willtomharry5 wrote:

NO OTHER ACCOUNT

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It looks like you do have more than one account. You've even replied to this thread using two different accounts. If you look at your usernames and the avatar icons for your posts in this thread you'll see that they're different. The first account you used had a space at the end of your username (I've changed it to an Underscore so it doesn't cause problems on the forums), and the other doesn't. Each one links to a different account on the forums, which means you very likely have multiple Dropbox accounts as well.

If you use the self-serve look-up tool that @Megan linked to previously, you should be able to identify the account you're being charged for.

[Willtomharry5]

send an email to;- [email removed as per Community Guidelines]