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Known Issues - Updated April 17th

Community Manager

Below is a list of known issues the Dropbox team is aware of and actively working on.

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Recently solved:

Click for the up-to-date Dropbox Status

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15 Replies

Re: Known Issues - Updated Mar 8th

Level 2

access privileges are not valid

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Re: Known Issues - Updated Mar 8th

Community Manager

Hi @evis, could you let me know a little more about what issue you're experiencing?

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Re: Known Issues - Updated Mar 25th

Level 2

Error 405 when logging in. HELP!!! 

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Re: Known Issues - Updated Mar 25th

Dropboxer

Hey there @Kerri_liles, sorry to hear about this.

I've just sent you a brief message to your Dropbox associated email address so we can have a further look into this with all of our tools at my disposal. 

Take a look at your inbox (ticket with ID: 9070433 )and we'll take it from there. Thank you. 

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Re: Known Issues - Updated April 11th

SC2
Level 3

The new comments system is very glitchy—has been for a couple of weeks now, intermittently. Coworkers are exasperated and want to move our workflow to Google Drive. Was hoping it was a KA being looked at already.

We're experiencing issues across all browsers, various Mac OS. Comments do not display in full sometimes, do not click-to-jump to the page where they were entered, lag time when leaving replies, etc. You can also no longer see the comment when you hover over the note in a PDF—they can only be read in the sidebar. That's a problem when you have multiple notes that say "delete comma" and can't tell which yellow box they match! 

Anyone else reporting this?

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Re: Known Issues - Updated April 11th

Dropboxer

Thanks for reporting this @SC2!

I have found your existing ticket on our system and passed your comments there to have all the relevant info under one place (and expedite matters as I've raised your ticket's priority). You should be hearing from a colleague of mine soon but should you need anything else in the meantime, please let me know here; I'll be happy to follow up.

Thanks again and happy Monday!

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Re: Known Issues - Updated Mar 8th

Level 4

Если у меня установлен Windows XP могу ли я в полной мере пользоваться Dropbox,

или я должен оставаться на сайте,как положим <вход через Google>?

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Re: Known Issues - Updated Mar 8th

Dropboxer

You'd still be able to access your Dropbox account through the website at https://www.dropbox.com in this case @docmaster1

You can read more about this in the following Help Center article: 

https://help.dropbox.com/desktop-web/computer-os-not-supported

I hope this helps!

 

Вы по-прежнему сможете получить доступ к своей учетной записи Dropbox через веб-сайт https://www.dropbox.com, в данном случае @docmaster1 .

Подробнее об этом вы можете прочитать в следующей статье Справочного центра:

https://help.dropbox.com/desktop-web/computer-os-not-supported

Надеюсь, это поможет!

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Re: Known Issues - Updated April 11th

Level 4

thanks, I heard you

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Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Known Issues - Updated April 17th
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