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Known issues - updated June 21st see more

Known Issues - Updated June 21st

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Community Manager

Known Issues - Updated June 21st

Below is a list of known issues that Dropbox are aware of and actively working on


  1. [FIXED] Paper is currently returning an error 500 - Paper is back up!
  2. [FIXED] "Inability to Activate Smart Sync" (remote management software & third party pointing device drivers) - This isn't a "bug", but a change in behaviour that only happens in certain circumstances. Check answer here.
  3. Camera Uploads error - We're receiving reports from users saying that not all pics/videos are being uploaded on iOS. We're currently investigating this further
  4. Storage usage reported for online-only folders in Finder doesn't match with the "User Info" - Dev team is currently investigating this 
  5. Smart Sync - Windows Explorer Search Not Working - Team currently investigating this issue
  6. mdworker crashes on macOS due to issues with Spotlight indexing PDFs and reading the wrong logical size - fix is in progress
  7. Users with Trend Micro report Dropbox freezing - We're working with Trend Micro on this, we believed the issue fixed, but are re-visiting this hypothesis
  8. Desktop app forces MacBook into Discrete Graphics mode - Team aware and working on fix


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