cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

no

Re: Known Issues - Updated April 17th

when will the subscription problem get fixed I can't upgrade to plus?

 

Reply
Loading...

Re: Known Issues - Updated April 17th

Dropboxer

Sorry to hear you're having issues with upgrading your account @potatoman420 - are you getting any specific errors? Could you share a screenshot perhaps? 

Thanks!

Reply
Loading...

Re: Known Issues - Updated April 17th

Ok here’s a screenshot https://dsh.re/e7c21f
Reply
Loading...

Re: Known Issues - Updated April 17th

Dropboxer

I'm sorry, I can't access that link for security purposes @potatoman420!

Could you log a ticket with our team and let me know the ticket's ID here so I can then follow up internally?

You can do so from this page: https://www.dropbox.com/support

Thanks!

Reply
Loading...

Re: Known Issues - Updated April 17th

Hey Waiter! I can’t seem to find the option to open a ticket on the support page.
Reply
Loading...
Highlighted

Re: Known Issues - Updated April 17th

Dropboxer

Sorry to hear that @potatoman420  - I just sent a brief message to your Dropbox associated email address from my end so we can work on this together. 

Take a look at your inbox (ticket with ID:9155091 ) and we'll take it from there. 

Thanks!

Reply
Loading...


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Known Issues - Updated May 8th
28,301 Views
15 Replies
12 Likes