Security and Permissions
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I just attempted to log into a Dropbox acct to be informed you were sending a 6 digit code to the email address associated with the acct. I then logged into the email account Dropbox says they are sending the 6 digit code to - nothing is there. I've done this now twice with a gap of 15 min. between these codes being sent. After refreshing the message retrievals, I checked the email's Spam, Trash, etc. and even sent the account an email from a different email address. That message showed up. There is nothing showing up from Dropbox. How am I to access my Dropbox acct if the email with this 6 digit code (that I'd prefer to turn off) is not arriving in the email acct associated with it?? This is very frustrating.
Hey @somapeter, I’m sorry to hear you’re having the same issue.
I’m pretty sure you’ve tried this already, but just to make sure we’ve checked everything; are you also unable to locate the code in your spam folder?
If not, then I can open a support ticket for you and investigate this further.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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yes, I've checked spam folders as well but not a single mail. there should be a dozen there after my attempts to log in.
Hi @somapeter, could I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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sure, please!
Awesome, I just sent you an email @somapeter!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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and you should have my reply by now.
found the culprit. the address was blocked on the outlook site among many others (amazon, paypal), very strange.
thank you for taking the time looking into it.
Never recived the 6 digits code by email!!
Hey @Ricky sas, have you checked your email's junk/spam folder as well?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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