2 Step Verification Code Email Not Showing Up

[lroush73]

I just attempted to log into a Dropbox acct to be informed you were sending a 6 digit code to the email address associated with the acct. I then logged into the email account Dropbox says they are sending the 6 digit code to -  nothing is there. I've done this now twice with a gap of 15 min. between these codes being sent. After refreshing the message retrievals, I checked the email's Spam, Trash, etc. and even sent the account an email from a different email address. That message showed up. There is nothing showing up from Dropbox. How am I to access my Dropbox acct if the email with this 6 digit code (that I'd prefer to turn off) is not arriving in the email acct associated with it?? This is very frustrating. 

[Carlinigiorgini]

I don't receive da 6 Digital security code to my email address, any Solutions. Sorry for bad english

[Hannah]

Hey @lroush73, thanks for bringing this to our attention.

Can you also add no-reply@dropbox.com to your email contacts and then try to sign in again, to see if that helps receive the email?

If not, can you confirm if you're having this issue with a different Dropbox account than the one attached to your Community profile here?

Thanks in advance.

[Hannah]

Hey @Carlinigiorgini, how are you?

I moved your post to this thread, since you're referring to the same issue.

Can you please check your spam folder, to see if the email went there?

[Carlinigiorgini]

i checked in spam email but i didnt find anything. What can i do becouse i cant Access to my files

[Hannah]

No worries, @Carlinigiorgini, may I reach out to you via email, so we can look into this internally?

[Carlinigiorgini]

Of course i'm waiting for Your help. Thanks

[Carlinigiorgini]

My dropbox profile is 
[removed per the Dropbox Community Guidelines] and the email address is the same

[Carlinigiorgini]

If you remove my email address how you can contact me?

[Carlinigiorgini]

For Hannan. I have the problema with another dropbox profile but you can contact meto this email address. Sorry my English is terrible