2 Step Verification Code Email Not Showing Up

[lroush73]

I just attempted to log into a Dropbox acct to be informed you were sending a 6 digit code to the email address associated with the acct. I then logged into the email account Dropbox says they are sending the 6 digit code to -  nothing is there. I've done this now twice with a gap of 15 min. between these codes being sent. After refreshing the message retrievals, I checked the email's Spam, Trash, etc. and even sent the account an email from a different email address. That message showed up. There is nothing showing up from Dropbox. How am I to access my Dropbox acct if the email with this 6 digit code (that I'd prefer to turn off) is not arriving in the email acct associated with it?? This is very frustrating. 

[Nancy]

Hey @somapeter, I’m sorry to hear you’re having the same issue. 

I’m pretty sure you’ve tried this already, but just to make sure we’ve checked everything; are you also unable to locate the code in your spam folder? 

If not, then I can open a support ticket for you and investigate this further.

[somapeter]

yes, I've checked spam folders as well but not a single mail. there should be a dozen there after my attempts to log in.

[Megan]

Hi @somapeter, could I send you an email, in order for us to have a closer look into this? 

[somapeter]

sure, please!

[Megan]

Awesome, I just sent you an email @somapeter! 

[somapeter]

and you should have my reply by now.

[somapeter]

found the culprit. the address was blocked on the outlook site among many others (amazon, paypal), very strange.

thank you for taking the time looking into it.

[Ricky sas]

Never recived the 6 digits code by email!!

[Walter]

Hey @Ricky sas, have you checked your email's junk/spam folder as well?