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6 digit code not received! Unable to login

6 digit code not received! Unable to login

Alexis G.1
Super User

I have several clients. Each of them has its own Dropbox Business Standard account.

 

Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit code we never receive in our mailboxes.

 

Of course, I checked Inbox and Spam folders, but nothing was there.

 

This happens from time to time, it's really annoying. 

 

Now one of my clients needs to renew and was about to access the admin console to check renew dates, prices, etc and I cannot login.

 

Already open a ticket in https://www.dropbox.com/support but support is slow.

 

Suggestions?

 

18 Replies 18

Jay
Dropbox Staff

Hi @rubinen, I've sent you an email, please could you reply to it when you get a chance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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rubinen
Explorer | Level 4

Dear Jay

I have now replied to your email.

Looking forward to your assistance.

Kind regards Daniel :slightly_smiling_face:

rubinen
Explorer | Level 4

Dear Jay and/or Megan

I am looking forward to getting this resolved.

Have you received my reply via email?

I fully understand that it can take longer to resolve at this time of year. :slightly_smiling_face:

Kind regards Daniel :slightly_smiling_face:

Meena 123
Explorer | Level 3
Security code

Megan
Dropbox Staff

Hi @Meena 123, thanks for posting here! 

 

Would you be able to give us some additional info about the case, please? 

 

Do you have access to the email address linked to your Dropbox account? If not, then is it possible to reach out to the email service provider, to ask them to re-enable the email?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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landijac
Explorer | Level 3

Hi everyone! 

 

I'm trying to log into my personal Dropbox account, but do not receive the 6-digit verification code from Dropbox. I've tried several times now to get assistance from Dropbox, but without any success. Logging into my account to access my documents and/or to even upgrade shouldn't be this hard! 

ANY ADVICE from you all will be deeply appreciated. 

 

Take care, 

Landi

Megan
Dropbox Staff

Hi @landijac, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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landijac
Explorer | Level 3

Hi Megan - thanks for your response. I've done that already, and still not receiving my verification code. 

Megan
Dropbox Staff

Hey @landijac, in this case, we might need to look into this more closely. Would you mind, if I send you an email in order for us to investigate further? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    landijac Explorer | Level 3
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