cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

6 digit code required to login, is sent to an email address I can no longer access

6 digit code required to login, is sent to an email address I can no longer access

lihaolin1991
Explorer | Level 3
Go to solution

Hello, 

I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email address, however, my email address has expired, because I left my previous institute. So my situation can be summarized in the following:

1. email address linked to the account is not accessible, by no chance it can be recovered.

2. I have no device with the account login 

3. I have the password for my dropbox account

 

What can I do to recover my account?

 

BTW, I am still paying for the professional plan!!

30 Replies 30

Mark
Super User II
Go to solution

It should appear onscreen on the notifications (i.e. tap home screen and the Bell icon on a mobile device or the Dropbox icon on a computer)


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

MKendle
Explorer | Level 4
Go to solution

I need to access and old Dropbox account. I know the email/username and the password but when I try to log in, it sends a code to the email and I no longer have access to that email. How can I access my documents? 

Mark
Super User II
Go to solution

I dont think its possible @MKendle 

 

Can you regain access to your email?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Hannah
Dropbox Staff
Go to solution

Hey @MKendle, thanks for reaching out to our Community.

 

Generally, if you don't have access to the email address, there's not much we can do to help you regain access to the Dropbox account linked to it.

 

Is it possible that you might have any devices linked to that account, that might have received the 6 digit code notification?

 

Or is it perhaps possible to regain access to the email address?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

MKendle
Explorer | Level 4
Go to solution

Thank you for your reply, but unfortunately, I can not regain access to that email. 

Jay
Dropbox Staff
Go to solution

Hi @MKendle, in order to see what can be done, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

MKendle
Explorer | Level 4
Go to solution

Nope, company associated with the old email no longer exists. 

Jay
Dropbox Staff
Go to solution

In that case, you'll need to contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter an email you can access, and then submit the request. Afterwards, let us know the ticket ID from the automated email response.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

MKendle
Explorer | Level 4
Go to solution

I have the ticket ID. Do you want me to post it here? 

Walter
Dropbox Staff
Go to solution

Hey @MKendle, sorry to jump in here, but I wanted to mention that yes, you can share your ticket ID here with us.

 

This will help us locate it in our system. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    adel2237 Explorer | Level 3
  • User avatar
    Walter Dropbox Staff
  • User avatar
    michal9 Explorer | Level 4
What do Dropbox user levels mean?