Security and Permissions
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Hello,
I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email address, however, my email address has expired, because I left my previous institute. So my situation can be summarized in the following:
1. email address linked to the account is not accessible, by no chance it can be recovered.
2. I have no device with the account login
3. I have the password for my dropbox account
What can I do to recover my account?
BTW, I am still paying for the professional plan!!
It should appear onscreen on the notifications (i.e. tap home screen and the Bell icon on a mobile device or the Dropbox icon on a computer)
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I need to access and old Dropbox account. I know the email/username and the password but when I try to log in, it sends a code to the email and I no longer have access to that email. How can I access my documents?
I dont think its possible @MKendle
Can you regain access to your email?
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Hey @MKendle, thanks for reaching out to our Community.
Generally, if you don't have access to the email address, there's not much we can do to help you regain access to the Dropbox account linked to it.
Is it possible that you might have any devices linked to that account, that might have received the 6 digit code notification?
Or is it perhaps possible to regain access to the email address?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for your reply, but unfortunately, I can not regain access to that email.
Hi @MKendle, in order to see what can be done, would it be possible to reach out to the email associated with your forum profile?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Nope, company associated with the old email no longer exists.
In that case, you'll need to contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email you can access, and then submit the request. Afterwards, let us know the ticket ID from the automated email response.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I have the ticket ID. Do you want me to post it here?
Hey @MKendle, sorry to jump in here, but I wanted to mention that yes, you can share your ticket ID here with us.
This will help us locate it in our system.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!