6 digit code required to login, is sent to an email address I can no longer access

[lihaolin1991]

Hello, 

I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email address, however, my email address has expired, because I left my previous institute. So my situation can be summarized in the following:

1. email address linked to the account is not accessible, by no chance it can be recovered.

2. I have no device with the account login 

3. I have the password for my dropbox account

What can I do to recover my account?

BTW, I am still paying for the professional plan!!

[MKendle]

Ticket #21954937: DB: Old Account

[Walter]

Thanks for the ticket ID @MKendle 

I was able to locate it in our system and passed your comments on. 

A member from the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

[michal9]

How i can remove this safety requirements? I block one account and need to safe from block second acount.
I pay you to keep my files, not block them for some safety politics i know when its to late. 
I check everything in settings and there is no such information. 

I change laptop and have trouble with new login in.
I change devices often and in future i sure i will block also my second account. 
I planed to keep here my files in long term but I can't trust you if you add additional standards that i can't fulfill. And my data is blocked. 
Can i have refund for all months i pay you for collecting my data and now i can't access them? 

Hopefully first account didn't have important data but i will be moving my second account if i cant turn off this excessive requirements. All money i invest in this solution was wrong idea. 

[Danny199656]

Hi i need help getting into my account as I've changed my handset so it's trying to send a verification code to an email i don't have access to anymore so i need an email address to speak to an advisor please

[Mark]

You probably wont be able to get in I'm afraid: https://help.dropbox.com/account-access/lost-email-access

For support you can log tickets at www.dropbox.com/support. Make sure you are NOT signed in, even to these forums (incognito works well).

[JTHomestyle]

I signed Out of my Dropbox account but can't log back in because the e mail to which the verification code is sent is no longer valid. Can anyone please. help

[Megan]

Hey @JTHomestyle, I hope you're doing well!

If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.

I moved your post to this thread with more info on this issue.

Can you check the solution here by Samantha, to see if that helps?

Keep me posted! 

[michal9]

I log in on apple ipad without 6 digit verification code. Apparently they have some agreement with apple to lover securities or more likely they don’t control it well.

Again… I didn’t know about this security code but they force it without informing. Personally I prefer use second factor authentication app generated code or usb key.

I successfully get photos only because I have access to expensive apple iPad.

[Walter]

Hey @michal9, sorry to jump in here, but could you clarify if you're having an issue with accessing any of your Dropbox accounts at the moment? 

[adel2237]

Hi my dear
Icant login and icant receve code by email