cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

A security code was sent to my phone when I didn't try to access my account

A security code was sent to my phone when I didn't try to access my account

ddongjangun
New member | Level 2

안녕하세요.

 p1)

p1 (20240310).jpg

hello.
I recently received a message on my phone asking me to enter a security code. (p1) I was not in Dropbox.

I'm at the desk
With cell phone and iPad

p2.jpeg

Everyone is using Dropbox, but not at that time.

I changed my password because I was worried that my password might have been leaked.

When I check the IP of the connected device, it shows up in my neighborhood.
(There was also one address with a strange form of numbers and alphabets, but the address could not be confirmed.) (p2)

Then the next day (in the early morning, just a few hours later)
I also received a security code. I was sleeping at the time. (p3)

I'm so worried
I thought it might be a problem with the desktop, so I removed the connected PC and
The login method has been changed to require a two-step security code to enter.

I already experienced something similar in July last year (p4)
We had to request a cyber police investigation, but the process was too complicated.
I ended up changing my password.

 

 

 

p2 (20240310).png

1 Reply 1

Jay
Dropbox Staff

Hi @ddongjangun, thanks for bringing this to our attention.

 

It looks like an attempt was made to login to your Dropbox account. As you've changed your password, this is the best step to take.

 

The IP address appears to be an IPv6 version, meaning it has letters and numbers in the IP.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?