Access to my account

[Dan5772]

Hello

I have a basic account and a business account with Dropbox. Unfortunately the access to the business account was via using the formal email address from my former employer, who I left from. I do not have access anymore to that email, and I was trying to access Dropbox professional, and the system sent a 6 digit code to my former email address , which obviously I cannot access anymore! I was trying to help centre, but the chatbot was not helpful. What should I do? If I cannot access my Dropbox business, obviously I should terminate that subscription, since I am paying for something I do not have access to. 

many thanks, Dan

[Mark]

The only way to access it is via the email - is it possible to get your past employer to temporarily give you access to the email again?

If not you need to contact support while not logged in to any account - even this forum at www.dropbox.com/support and log a ticket asking that payments are stopped. 

[Hannah]

Hey @Dan5772, if you need us to reach out to you via email, so we can look into your issue, do let us know.

[Dan5772]

Yes.

I would like to be approached by you somehow. Please send me email to [removed per Community Guidelines]

The problem is, if I do not have access to my premium account, there is no point in paying for it. On the other hand, I do not have access to my previous email, since I left the job with my former employer.

regards, Dan

[Dan5772]

Hello

I still don't know how to solve my issue. Can you please contact me via email. 

Again , I have two dropbox accounts- I can not access one of them,

thank you, dan

[Nancy]

Hey Dan; Happy New Year!

From what I can see in our system, you’ve already been in touch with our support team. 

In case that you’re still having an issue with this, please let me know.

[Katja]

Hi support!

I have the same issue; I´m paying for an account I cannot access anymore, over 100€ per year. Cannot stop the payments cause not working anymore on the company the e-mail is for! What should I do?? Cannot also get anyone from the support to answer me. Thank you for advance!

[Katja]

Hi,

Noticed that I´m paying over 100€ per year for an account I cannot access anymore. It´s from the time my old employee- and they have destroyd my e-mail account. I have the password but it throws the link to confirm my account to the old e-mail. What to do?? I just want to stop the invoicing!

[Jay]

Hi @Katja, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

[Katja]

Thank you so much Jay! 🙂