Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
I had a Dropbox account that I used for school (I'm a teacher.) I have moved to a new school and was in the process of moving files from the old account to a new one, but I can no longer access it because I cannot get the verifying access code Dropbox is trying to send to the old email. I know the email and login for the old account. Is there any way to get in one last time to move everything?
@skswensen50 wrote:
I ... was in the process of moving files from the old account to a new one, but I can no longer access it because I cannot get the verifying access code Dropbox is trying to send to the old email.
If you forgot your password or if you're being prompted for a verification code, there's no way to access the account without access to the old email address. Your best option will be to contact the old school and see if they will temporarily reinstate your email address.
@skswensen50 wrote:
I ... was in the process of moving files from the old account to a new one, but I can no longer access it because I cannot get the verifying access code Dropbox is trying to send to the old email.
If you forgot your password or if you're being prompted for a verification code, there's no way to access the account without access to the old email address. Your best option will be to contact the old school and see if they will temporarily reinstate your email address.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!