Security and Permissions
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I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted through Windows File Manager were still appearing in my Dropbox account. I checked to see that I was in the correct account, and it was the correct paid account. So, I thought I should log out and log in again. I put in the normal username and email address and the normal password, but it directed me to the personal free account.
I also thought if I did a password reset, it might take me to the paid account. No success.
Nothing in the robot support system is helping me. I desperately need to access the files from the paid account. Given that I am paying for a Dropbox service, surely there must be a way to communicate with that service provider. If anyone can assist, I would be so grateful.
Russell
Thanks, Nancy, for responding.
I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts.
I await our respective timelines to work so that I can receive further instructions from Dropbox Support.
Russell
I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.
Russell
Welcome to the forum, @RJD_ME!
Can you please go here and insert the transaction ID that you mention in your second post?
Is the email address that you see the same as the one you’re trying to log in to Dropbox with?
Let me know.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, Nancy, for responding.
I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts.
I await our respective timelines to work so that I can receive further instructions from Dropbox Support.
Russell
Sorry to jump in here, @Russel Driscoll!
Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, Russel!
If you need anything else, don't hesitate to reach out to us again.
Have a great day!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only
However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.
I am hoping that someone in the Community can see this and reply outside of USA work hours.
Russell
@Russel Driscoll wrote:
Hi Hannah,
I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only
However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.
I am hoping that someone in the Community can see this and reply outside of USA work hours.
Russell
Hi Russell
Are you doing this on the desktop software and not the website?
You need to click on the Dropbox icon on your computer and then the avatar at top right.
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Thanks for the prompt reply, Mark.
Yes, I was on my Desktop, and your instruction worked. Brilliant.
Russell.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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