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Account access

RJD_ME
New member | Level 2
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I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted through Windows File Manager were still appearing in my Dropbox account. I checked to see that I was in the correct account, and it was the correct paid account. So, I thought I should log out and log in again. I put in the normal username and email address and the normal password, but it directed me to the personal free account.

I also thought if I did a password reset, it might take me to the paid account. No success.

Nothing in the robot support system is helping me.  I desperately need to access the files from the paid account. Given that I am paying for a Dropbox service, surely there must be a way to communicate with that service provider. If anyone can assist, I would be so grateful.

Russell

11 Replies 11

Russel Driscoll
Helpful | Level 6
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Hi All,

When I thought I had succeeded in merging two accounts by following all the instructions, I noticed that the folder I most use was still incomplete (showing files from the account I no longer want to use as the default account on my laptop).

When I use a private (incognito) browser to view my other account (which is now a little overfull), the same folder is complete. However, there is no Download option (not even in the ellipsis options). Why?

Russell 

 

Jay
Dropbox Staff
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HI @Russel Driscoll, I can see you're still in communication with the support agent via email. I'd recommend continuing with them as they can provide more account specific assistance if required.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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