cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account has been deleted?

Account has been deleted?

eandre68
New member | Level 2
Go to solution

Hello, 

 

I had an account that I used on a - not so often - basis but I would go in and get what I need and get out.

 

The problem is today I needed to go in and Dropbox says my email is not related to any account. I asked to change my password, which it did and I see everything I had is lost!!!! How can I retrieve my information please?

 

Help!!!!!

 

Andre

1 Accepted Solution

Accepted Solutions

eandre68
New member | Level 2
Go to solution

Hello Walter! Thank you for jumping in!

 

I am the one that created the account years ago but I never got a notification that the account was about to be deleted but my wife did... I thought: maybe she created an account and just forgot about it. But now I can see she was receiving emails about my account... So I am really confused as you can imagine! 

 

Well, I guess it is what it is and the Dropbox security works so if the data is totally deleted I guess I just have to start from scratch. Not the best scenario but I am not going to lose sleep over it!

 

André

 

View solution in original post

6 Replies 6

Mark
Super User II
Go to solution

How long ago did you last log in @eandre68 

 

If it was over 12 months I'm afraid its been removed for inactivity and its not possible to recover it. There are lots of emails sent to owners before that happens I'm afraid :disappointed_face:


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Rich
Super User II
Go to solution

@eandre68 wrote:

The problem is today I needed to go in and Dropbox says my email is not related to any account. I asked to change my password, which it did and I see everything I had is lost!!!! How can I retrieve my information please?


When was the last time you signed in to the account?

 

If the account was idle for more than a year it would have been deleted due to inactivity, and you're now logged in to a new, empty account. Unfortunately, once an account has been deleted it's not possible to recover it or the data it contained.

eandre68
New member | Level 2
Go to solution

Thank you for your replies guys,

 

I always go in before i leave on vacation and last time was in March 2023 so not a full year. 

 

I know my wife got emails but she is not using the dropbox. Is it possible there could have been a mixup in the account maybe? I never got any emails myself as I would have jumped on it! 

Walter
Dropbox Staff
Go to solution

Hey @eandre68, sorry to jump in here, but what kind of mixup did you have in mind specifically?

 

Was the account associated with an email address of yours or your wife's? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

eandre68
New member | Level 2
Go to solution

Hello Walter! Thank you for jumping in!

 

I am the one that created the account years ago but I never got a notification that the account was about to be deleted but my wife did... I thought: maybe she created an account and just forgot about it. But now I can see she was receiving emails about my account... So I am really confused as you can imagine! 

 

Well, I guess it is what it is and the Dropbox security works so if the data is totally deleted I guess I just have to start from scratch. Not the best scenario but I am not going to lose sleep over it!

 

André

 

nitinsirsat
Explorer | Level 3

My account is deleted due to inactivity of acount but last time i was login on May 19, 2023 at 3:51 pm (IST). Now i am trying to login with my email id it shows create account and i am created with same email. but my files is lost. Please let me how to restore it. I am shared Screenshot of last login email also. Screenshot: [Removed as per Community Guidelines]

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    nitinsirsat Explorer | Level 3
  • User avatar
    eandre68 New member | Level 2
  • User avatar
    Walter Dropbox Staff
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?