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Adding users to Dropbox Family account

Adding users to Dropbox Family account

DrKralle
New member | Level 2

Hi, I have a Dropbox Family subscription and now I want to add somebody from the family to it. When I go to "Family" in the settings, I am able to select the person and add her to the Family. However, she already had an existing free account. Unfortunately, after adding her to the family, she does not participate to the much better Family plan. She stays on the free basic account, thus is not able to access all the data.

 

Did anyone had a similar problem and solved it?

1 Accepted Solution

Accepted Solutions

Mark
Super User II

Once you add them it generates an invite to the other person for them to accept - have they done that yet?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II

Once you add them it generates an invite to the other person for them to accept - have they done that yet?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

DrKralle
New member | Level 2

Jesus, she did not accept the invitation. Thanks Mark!

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    DrKralle New member | Level 2
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    Mark Super User II
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