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Business Account deleted and we need to restore Urgently

Business Account deleted and we need to restore Urgently

ssavic
New member | Level 2

Hi team,

 

My business account has suddenly been deleted and it was with no ones permission. We are in urgent need to recover the account and the files as there is data that is very important to the business.


Can anyone please assist with this

1 Reply 1

Re: Business Account deleted and we need to restore Urgently

Megan
Dropboxer

Hi @ssavic, let's have a look together! 

 

Did you use a paid account? Also, were you the admin to this account? If so, you'd need to first cancel your plan, wait for the renewal date in order for the account to downgrade, disband the team and then delete it. 

 

Provided you were just a member of the account, have you contacted the team's admin to ask to recover your account? 

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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