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Can I recover an account deleted by someone else?

Can I recover an account deleted by someone else?

KyleE1
New member | Level 2
Go to solution
I had a business Dropbox account that I integrated with another account for ease of uploading files to their Dropbox, however my Dropbox account was deleted and I no longer have access to my files. Is someone else able to delete my Dropbox account without my knowledge, such as someone who was an admin on the account I integrated mine with? The account I integrated with belonged to a company I no longer work with, but it seems they simply deleted my account entirely instead of separating their account from mine. I didn’t know this was possible and now have lost years worth of files at the hands of someone else.
1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi @KyleE1 

Yes - as soon as you became part of the Business Team they took complete control of everything to do with it - including deleting the account etc. 

 

As long as it was deleted within the past 7 days you can get them to restore it and then remove you from the team, however, only they can do that. If its over 7 days I'm afraid its not recoverable. 


 


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2 Replies 2

Mark
Super User II
Go to solution

Hi @KyleE1 

Yes - as soon as you became part of the Business Team they took complete control of everything to do with it - including deleting the account etc. 

 

As long as it was deleted within the past 7 days you can get them to restore it and then remove you from the team, however, only they can do that. If its over 7 days I'm afraid its not recoverable. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

KyleE1
New member | Level 2
Go to solution
Wow, that’s crazy they have the ability to do that despite not owning the account. Guess I lost years worth of files then as it has been more than 7 days. Good to know though as I know to never use Dropbox again so I can avoid this insanity that will likely cost me thousands of dollars.
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    KyleE1 New member | Level 2
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    Mark Super User II
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