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Re: Can I upgrade to Plus to delete local files from a stolen laptop?

Can I upgrade to Plus to delete local files from a stolen laptop?

210
Explorer | Level 3
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my laptop was recently stolen. I have a Basic account right now. is it possible for me to upgrade to Plus and remotely delete the files on the stolen device? really appreciate the help and guidance, thanks.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Hey @210, thanks for posting your question and sorry to hear about this.

 

Have you already removed the device from your connected devices in your account settings?

 

If you have, I'm afraid it won't work, even if you upgrade your account.

 

But if you haven't unlinked it yet, you should be able to use remote wipe 'retroactively', if you upgrade now.

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Hannah
Dropbox Staff
Go to solution

Hey @210, thanks for posting your question and sorry to hear about this.

 

Have you already removed the device from your connected devices in your account settings?

 

If you have, I'm afraid it won't work, even if you upgrade your account.

 

But if you haven't unlinked it yet, you should be able to use remote wipe 'retroactively', if you upgrade now.

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

210
Explorer | Level 3
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hey Hannah, I have NOT removed the device yet. thanks for confirming I can upgrade and wipe out the files. upgrading now. 

Hannah
Dropbox Staff
Go to solution

Sounds good! And happy to help!

 

If you need anything else, don't hesitate to let us know.

 

Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Rich
Super User II
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@210 wrote:

thanks for confirming I can upgrade and wipe out the files. upgrading now. 


Just remember that a remote wipe is not guaranteed to remove the files. Dropbox can't remote wipe the files until the computer goes online. If the device is powered up and accessed while off the Internet, they could still get to the files. Or if Dropbox is prevented from running while the computer is online, it won't be wiped.

 

It's all dependent on the computer being online with the Dropbox application running. If either of those don't happen, the remote wipe will fail.

210
Explorer | Level 3
Go to solution

thank you, Rich. much appreciated. 

Need more support?