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Can't access my account without the email

Can't access my account without the email

Devizes Drinker
New member | Level 2

I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it. I am unable to request help from the ESP as suggested by the help page as the provider no longer exists.

All help appreciated.

11 Replies 11

BS77
New member | Level 2

Нет доступа к электронной почты 
Майл ру 
Маил ру заходил в поддержку они не сбрасывает пароль почты, 
Теперь не знаю как зайти на старую дропбокс,там столько всяких моих фото 
Как быть

------------------

No access to email
Mail.ru
Mail ru went to support, they do not reset the mail password,
Now I don’t know how to go to the old dropbox, there are so many of my photos
How to be

Nancy
Dropbox Staff

Спасибо за публикацию здесь, @BS77!

 

Чтобы понять это прямо; Насколько я понимаю, у вас нет доступа к своему адресу электронной почты Dropbox и вы не помните пароль, верно?

 

Если ваш ESP не может помочь вам повторно активировать свой адрес электронной почты для сброса пароля Dropbox, боюсь, больше ничего не нужно делать.

 

Однако следует проверить, было ли у вас ранее установлено настольное приложение на вашем компьютере. Если да, то ваши файлы Dropbox все еще могут находиться там, и вы можете перенести их куда-нибудь еще.

--------------------

Thanks for posting here, @BS77!

 

To get this straight; I understand you’ve no access to your Dropbox email address and you don’t remember the password, right?

 

If your ESP can’t help you re-enable your email address to reset your Dropbox password, I’m afraid there’s not much more to be done. 

 

One thing to check though is whether you previously had the desktop app installed on your computer. If yes, then your Dropbox files may still be there and you can transfer them somewhere else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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