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Im currently logged in to my 2nd account but i have a subscription (currently in 30 days free trial) account that i want access to, cant find the mail to it because when i signed the mail i probably spelled it wrong sadly..
i cannot do the search for payment thing to find the mail since it havent charged anything because of the 30 days trial.
Can somebody help me find it? ^^
Hey @sebster, thanks for joining our Community.
I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.
Do you remember if you put in your billing info, when you opted for the trial?
If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.
Let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @sebster, thanks for joining our Community.
I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.
Do you remember if you put in your billing info, when you opted for the trial?
If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.
Let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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I solution I may suggest that if you track your history of the browser, maybe there you will find your email from you which signup and the email of billing address and info. Hope this helps you and resolve your problem.
Hey @sebster, sorry to jump in, but did you have the chance to go through Hannah's questions?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for clearing this up for me @sebster
Let us know if anything else comes up in the meantime!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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