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Can't access my subscription account

Can't access my subscription account

sebster
Explorer | Level 3
Go to solution

Im currently logged in to my 2nd account but i have a subscription (currently in 30 days free trial)  account that i want access to, cant find the mail to it because when i signed the mail i probably spelled it wrong sadly.. 

i cannot do the search for payment thing to find the mail since it havent charged anything because of the 30 days trial. 

Can somebody help me find it? ^^

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @sebster, thanks for joining our Community.

 

I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.

 

Do you remember if you put in your billing info, when you opted for the trial?

 

If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Hannah
Dropbox Staff
Go to solution

Hey @sebster, thanks for joining our Community.

 

I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.

 

Do you remember if you put in your billing info, when you opted for the trial?

 

If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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brodynoenow
Explorer | Level 3
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I solution I may suggest that if you track your history of the browser, maybe there you will find your email from you which signup and the email of billing address and info. Hope this helps you and resolve your problem.

sebster
Explorer | Level 3
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Yea sadly i have to do that…

sebster
Explorer | Level 3
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Well i made that account while my pc had a virus or corrupt windows file so i could save some stuff, now my pc is all reinstalled… otherwise that was a smart idea

Walter
Dropbox Staff
Go to solution

Hey @sebster, sorry to jump in, but did you have the chance to go through Hannah's questions? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sebster
Explorer | Level 3
Go to solution
Oh yea my answer was ” Yea sadly i have to do that…” but didnt tag her, wrong from me ^^ i did fill the billing so i probably just need to wait for the payment…

Walter
Dropbox Staff
Go to solution

Thanks for clearing this up for me @sebster 

 

Let us know if anything else comes up in the meantime!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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