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Can’t access old Dropbox account, no access to old email, not sure of username.

Can’t access old Dropbox account, no access to old email, not sure of username.

Gee5
Explorer | Level 4

Hi, I’m looking for help from Dropbox, but can’t seem to find a way of engaging directly with them.  I have a current Dropbox account, which is working fine.  However, I had a previous account under an email address which I can no longer access.  I’ve contacted the ESP provider (old ntl email) but struggling.  Is there a way of contacting Dropbox with this for help to access this account.  I can provide verification ID if required.

16 Replies 16

Dude5
New member | Level 2

1. I have my own account now. Recently, I created it.

2. I remember that I had two another accounts before, and there are some photos in there. But, their e-mail addresses are not valid because I moved to another company.

3. As I remember the passwords of the old accounts, I tried to access them. But, I couldn't make it because the Dropbox system asks me to enter a code that it sent to the 'invalid e-mail' addresses (maybe is this called 2-phase authorization, maybe?).

 

How can I handle this? Help me please.

Mark
Super User II

How long ago did you access the accounts @Dude5 ? If it was over 12 months the data will have been wiped now due to inactivity.

 

In terms of the email issue have you read https://help.dropbox.com/account-access/lost-email-access


 


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Dude5
New member | Level 2

I read this doc: https://help.dropbox.com/account-access/lost-email-access, and it says that I can change e-mail address after logging in.  

But, you know, I can't login because it asks me to enter the code sent to those old e-mail addresses.

 

I'm not sure if the data has been wiped out or not.

Rich
Super User II

@Dude5 wrote:

But, you know, I can't login because it asks me to enter the code sent to those old e-mail addresses.


You can try contacting Support, but without access to the email account you likely won't be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.


To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

I am not able to login
Explorer | Level 3
I am not able to login my old account because of security code so plz tell me how to login without security code

I am not able to login
Explorer | Level 3
My old email id is not able to recover because of that I am not able to see security code so can u tell me how to login without security code

Rich
Super User II

@I am not able to login wrote:
My old email id is not able to recover because of that I am not able to see security code so can u tell me how to login without security code

You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

 


To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

 

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    Rich Super User II
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    I am not able to login Explorer | Level 3
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    Dude5 New member | Level 2
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