Can't delete my account, keep having the same error (500)

[Bert29]

Been trying to delete my account for a couple of days now.

Also been trying to find proper support instead of forums, which sends me in an endless loophole.

I would like to delete my account ASAP and would appreciate it if anyone could tell me why that error keeps appearing.

Thanks,

Bert

[Walter]

Hey @Bert29, sorry to hear you're having issues with this.

May I ask if you've tried clearing your browser's cache or another browser to delete your Dropbox account?

Let me know how it goes when you get the chance!

[Bert29]

Hi there,

Just tried it, still getting that same error 

If you can check internally I’d really appreciate it 

thanks

[Walter]

Would it be OK if I reach out via email to investigate internally @Bert29? 

[Bert29]

Yes it is
Feel free to email me ASAP
Thanks

[Walter]

Sure thing @Bert29 - you've got  

[CSZ15]

I want to delete my whole dropbox account, but everytime I try I receive an error ["Error (500)"].

[CSZ15]

Hey @Walter, 

could you please help me like you did with @Bert29?

[Megan]

Hey there, @CSZ15, how are you today?

I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error?

Thanks a bunch! 

[CSZ15]

I still get the same error notification.