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Can't find my account after not logging in for years

Can't find my account after not logging in for years

Reehan07
Explorer | Level 3
Go to solution

When i first started using dropbox account i signed up with [removed].i haven't been able to login for a long while because I was sentenced to jail for 4 year 9 month.when i got released and tried to login with the email id [removed] i couldn't.i tried to reset my account [removed] it says if i has a account with that email id i will be able to receive an email.it might goto spam folder.i checked my email id inbox and spam folder and all the other folder that exists in my mail id and i haven't been able to see any emails from dropbox.please please help me with the problem as soon as possible. 

Please email my personal email [removed]

 

[email address removed per the Dropbox Community Guidelines]

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi @Reehan07 

 

Unfortunately accounts which are not used for more than 12 months are removed for inactivity. Accounts removed for inactivity are not recoverable unfortunately. 

 

https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account


 


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2 Replies 2

Mark
Super User II
Go to solution

Hi @Reehan07 

 

Unfortunately accounts which are not used for more than 12 months are removed for inactivity. Accounts removed for inactivity are not recoverable unfortunately. 

 

https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reehan07
Explorer | Level 3
Go to solution
( Unfortunately accounts which are not used for more than 12 months are removed for inactivity. Accounts removed for inactivity are not recoverable unfortunately. )due to this reason All my files are gone. I thought this application was useful..but now i know this application is not worth enough to use.thank tou for your sincere answer.
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    Reehan07 Explorer | Level 3
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    Mark Super User II
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