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Can't log in to Business account - lost all my files?

Can't log in to Business account - lost all my files?

Omkara
Explorer | Level 4

Greetings,

 

As I'm not entirely sure which "location" I had to pick for this question, I assumed security and permissions seemed to most reasonable.

 

So the thing is, why doesn't Dropbox themselves have actual customer support other than a robot? My problems are now to be solved by the community? This seems very unlikely to happen, but here goes.

 

With my other account I was part of a business dropbox account, whom removed me, as I no longer work for them. Fine, that's okay, but I wasn't warned about no longer being able to access my data. Even stranger is that I'm quite sure all the data was already saved on my external hdd, but now that I'm removed from the business account, my entire external hdd was wiped clean?

Important data like Tax numbers I can no longer access. Is there a way I can at least get to download my data again? I don't need another subscription- I just need my data.

Kind regards.

6 Replies 6

Rich
Super User II

@Omkara wrote:

With my other account I was part of a business dropbox account, whom removed me, as I no longer work for them. Fine, that's okay, but I wasn't warned about no longer being able to access my data.


When you joined the Business team, you merged your account into their account, effectively making them the owner of your account and your files. If they later remove you from their team, the account is deleted. This is why it's always good to join a Business team with a new, empty account, choosing to keep your own account separate. This choice is given when first joining the team.

 

You need to contact the team admin of the Business account and ask them to restore your account and then convert it back to an individual account. Act quickly as they only have seven days to restore the account once it has been deleted. Once the account is deleted, it's not possible to recover it. If that's the case, they may still have your data if they chose to transfer files to another team member during the deletion of your account. If they didn't, then it's not possible to recover that data.

Omkara
Explorer | Level 4

It's weird how apparently Dropbox had become owner of files that I all downloaded to my own external HDD, as this the whole point of having a backup. So when my collab with this company stopped and my dropbox ended with them, dropbox decided to wipe my external HDD clean. Honestly isn't that a bit of a ridiculous feature?

Sure the company that I parted ways with could have at least told me they are about to remove me, but none of us knew about this and truth be told, I don't even know when they removed me from their dropbox. I contacted them immediately after this message, but I could very well have lost literally all my data I collected over the past few decades due to policies imho, that have no place in being there.

I honestly don't understand why dropbox would wipe my external hdd clean. I installed dropbox on that external hdd under the assumption that I'd always have a backup on that disk. Everything was already downloaded to that disk. Sole reason I purchased a 10TB disk.

I'd file a complaint, but I doubt dropbox could care less.

JJonesJr
New member | Level 2

I am having this same problem and just hate that Dropbox has no support to work through this!!!

 

Were you able to get this resolved and find your files?

 

Anyone else have a solution?

Mark
Super User II

@JJonesJr wrote:

I am having this same problem and just hate that Dropbox has no support to work through this!!!

 

Were you able to get this resolved and find your files?

 

Anyone else have a solution?


If its the same issue there is nothing Dropbox can do - it has to be done by the company you joined. When you joined their account you agreed that they took ownership of it. THEY need to now reverse that. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

JJonesJr
New member | Level 2

Thanks Mark, but I am the Company Owner, and the old Business Account Admin.

 

My only same issues is that there is no one to talk to at Dropbox to get his figured out.

 

I need to access my old Buisness Files because once they were reduced down to Basic I can't find them anywhere???

Mark
Super User II

@JJonesJr wrote:

I need to access my old Buisness Files because once they were reduced down to Basic I can't find them anywhere???


As I've just said on your other thread - they are in the old account. The log on etc. doesnt change just the quota. Downgrading doesnt do anything special to the files or account it just stops you being able to do things. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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  • User avatar
    Mark Super User II
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    JJonesJr New member | Level 2
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    Omkara Explorer | Level 4
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