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Can't login to my Dropbox account, 2 factor authentication sent to a redundant email address.

Can't login to my Dropbox account, 2 factor authentication sent to a redundant email address.

KevBrat
Explorer | Level 3

Hi, I'm trying to login to one of my DB account. I rmbr my password for this, but it then sent a 2 factor authentication to a redundant email address. Is there any way to recover this?  Thanks

3 Replies 3

Jay
Dropbox Staff

Hi @KevBrat, thanks for messaging the Community!

 

Are you able to access or recreate that email address at all?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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KevBrat
Explorer | Level 3

Hi, I can't access the email address unfortunately. it's an old work email which I'm now locked out of?

Megan
Dropbox Staff

Hey @KevBrat, just to clarify, and make sure we're on the same page it sounds like you're referring to our one-time security code, right? 

 

I'm saying that because you mentioned 2FA, which can be sent either via a mobile app or text message. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    KevBrat Explorer | Level 3
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    Jay Dropbox Staff
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