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Can't login to my account as my email is deleted

Can't login to my account as my email is deleted

Karl_1379
Explorer | Level 3

Hey~guys I can’t login to my Dropbox account since my email account already deleted then how should I receive a verification code?

15 Replies 15

Sunflower17769
New member | Level 2

@Jay

Thank you. Request submitted.

meredith616
Explorer | Level 3

Hi Jay, thank you so much for your reply! I was on a business trip last week and unfortunately missed the email from Dropbox Support and my request has been closed. Would you please kindly share a new link for me to submit my issue? Thank you so much in advance! 

Mark
Super User II

@arbehi wrote:

Why can't the feature of logging in via phone number be added?


Suggest it at https://www.dropboxforum.com/t5/Dropbox-ideas/idb-p/101002013

 

However, Dropbox already has ways of adding additional and multiple emails to accounts for situations like this.


 


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Jay
Dropbox Staff

Hi @meredith616, you can recreate a support ticket using the steps in my previous post to contact the team again.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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meredith616
Explorer | Level 3

Hi Jay, thank you for your reply! I have retried the link you shared with me, but it didn't work as before. In this case, would you mind sharing a new link with me?

Nancy
Dropbox Staff

Hi from me too, @meredith616

 

If you open your previous ticket, do you see any option to reply back and re-open it perhaps? If yes, then you should automatically receive a new ticket number, that you can forward to us. 

 

In case you’re still having trouble though, let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    meredith616 Explorer | Level 3
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