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Can't login to my account; my password isn't working even though it's correct

Can't login to my account; my password isn't working even though it's correct

Kev089
Explorer | Level 3

I am having trouble logging into my account. I have created a ticket for support but never get a response. My password won’t work even though it’s correct. Can anyone help me please?

Thanks, Kev

3 Replies 3

Hannah
Dropbox Staff

Hey @Kev089, thanks for reaching out to the Dropbox Community today.

 

I'm sorry to see you're having trouble accessing your account.

 

Have you tried resetting your password from this page?

 

And can you also give me the ticket number for your communication with our support team, so I can look it up in our system?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Kev089
Explorer | Level 3
Thanks for your reply. I can’t reset the password as I no longer have access to the original email address. The issue seems to be more of a technical fault on your end. My ticket number is 20034777. The full explanation of my issue is explained there. Thanks.

Kev089
Explorer | Level 3
Hello, did you find my ticket? Are you able to help me please?

Kev
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    Kev089 Explorer | Level 3
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    Hannah Dropbox Staff
What do Dropbox user levels mean?