Security and Permissions
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Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credentials as my mobile phone has for it's Dropbox application. The 'forgotten password' option doesn't work because I don't get any confirmation emails in the same email account I use for Dropbox. And that means no email at all, even after checking spam folders etc. This way I'm stuck without a working Dropbox application on my laptop, retrieving passsword doesnt work, contacting Support is IMPOSSIBLE without signing in with your original email account you registerd Dropbox with in the first place.
How on earth do I get my photos back on my laptop with it's Dropbox app?
In this case, can I send you an email in order for us to have a closer look into this @JA35?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have ask that also 2 times.
If i can someone from the staff send a personal email and give them my real emailadress and that
that person can send my a email with changes password in it, maybe that it wordks and i can see
of i maybe can get my account back ![]()
But nobody respone on that.
Hi @JA35, I just sent you an email, I'll be happy to see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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