cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't sign in to my account with iOS 16.1 on ip13

Can't sign in to my account with iOS 16.1 on ip13

maiphamtuan
Helpful | Level 5
Go to solution

Pleasse help, i can't sign-in my dropbox on ios 16.1 with ip13

my acc have only 1 device.

i was login with my email, pass, and verified with pictures, but dropbox app say "login failed"

1 Accepted Solution

Accepted Solutions

maiphamtuan
Helpful | Level 5
Go to solution

Dear hannah

I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

thanks for your reply

View solution in original post

4 Replies 4

maiphamtuan
Helpful | Level 5
Go to solution

i had resolve my problem.

turn off 2 step verification. so can log in on my ip.

and can't turn on 2 step verification again, its error.

Hannah
Dropbox Staff
Go to solution

Hey @maiphamtuan, thanks for bringing this to our attention.

 

I understand you resolved the issue you had signing in to your account on the Dropbox mobile app, by disabling two-step verification, but now cannot re-enable it.

 

Can you please send us a screenshot of the error you're getting, when trying to enable two-step verification?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

maiphamtuan
Helpful | Level 5
Go to solution

Dear hannah

I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

thanks for your reply

Jay
Dropbox Staff
Go to solution

Hi @maiphamtuan, are you able to login to your account using the emergency backup codes, so that you can turn off two-step verification on your end?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    maiphamtuan Helpful | Level 5
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?