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Can't sign in to my account with iOS 16.1 on ip13

Can't sign in to my account with iOS 16.1 on ip13

maiphamtuan
Helpful | Level 5
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Pleasse help, i can't sign-in my dropbox on ios 16.1 with ip13

my acc have only 1 device.

i was login with my email, pass, and verified with pictures, but dropbox app say "login failed"

1 Accepted Solution

Accepted Solutions

maiphamtuan
Helpful | Level 5
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Dear hannah

I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

thanks for your reply

View solution in original post

4 Replies 4

maiphamtuan
Helpful | Level 5
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i had resolve my problem.

turn off 2 step verification. so can log in on my ip.

and can't turn on 2 step verification again, its error.

Hannah
Dropbox Staff
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Hey @maiphamtuan, thanks for bringing this to our attention.

 

I understand you resolved the issue you had signing in to your account on the Dropbox mobile app, by disabling two-step verification, but now cannot re-enable it.

 

Can you please send us a screenshot of the error you're getting, when trying to enable two-step verification?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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maiphamtuan
Helpful | Level 5
Go to solution

Dear hannah

I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

thanks for your reply

Jay
Dropbox Staff
Go to solution

Hi @maiphamtuan, are you able to login to your account using the emergency backup codes, so that you can turn off two-step verification on your end?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    maiphamtuan Helpful | Level 5
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    Hannah Dropbox Staff
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