cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

Can't sign in to my account with iOS 16.1 on ip13

Can't sign in to my account with iOS 16.1 on ip13

maiphamtuan
Helpful | Level 5

Pleasse help, i can't sign-in my dropbox on ios 16.1 with ip13

my acc have only 1 device.

i was login with my email, pass, and verified with pictures, but dropbox app say "login failed"

1 Accepted Solution

Accepted Solutions

Re: Can't sign in to my account with iOS 16.1 on ip13

maiphamtuan
Helpful | Level 5

Dear hannah

I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

thanks for your reply

View solution in original post

4 Replies 4

Re: Can't sign in to my account with iOS 16.1 on ip13

maiphamtuan
Helpful | Level 5

i had resolve my problem.

turn off 2 step verification. so can log in on my ip.

and can't turn on 2 step verification again, its error.

Re: Can't sign in to my account with iOS 16.1 on ip13

Hannah
Dropboxer

Hey @maiphamtuan, thanks for bringing this to our attention.

 

I understand you resolved the issue you had signing in to your account on the Dropbox mobile app, by disabling two-step verification, but now cannot re-enable it.

 

Can you please send us a screenshot of the error you're getting, when trying to enable two-step verification?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Can't sign in to my account with iOS 16.1 on ip13

maiphamtuan
Helpful | Level 5

Dear hannah

I had just active 2 step-verification by app like authy, authenticator, but can't active by phone (i'm from vietnam, so i think the problem came from vietnam network.)

thanks for your reply

Re: Can't sign in to my account with iOS 16.1 on ip13

Jay
Dropboxer

Hi @maiphamtuan, are you able to login to your account using the emergency backup codes, so that you can turn off two-step verification on your end?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    maiphamtuan Helpful | Level 5
  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
Need more support?