cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Login

Cannot Login

judymurphy
Explorer | Level 3
Go to solution

Hi
Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does not receive the number.

All the help topics say to login and go to setting. However, we cannot login.

Can anyone help me please?

21 Replies 21

Walter
Dropbox Staff
Go to solution

Thanks for the nudge on this @judymurphy 

 

I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

judymurphy
Explorer | Level 3
Go to solution

Thanks Walter. I have done that now.

Judy

help_me_sign_in
New member | Level 2
Go to solution

Hi there. I'm having the same issue. I no longer have access to the email address for my account (the domain expired) and I want to cancel my paid subscription on that account. I have the email and password, but can't access the six digit code. Please contact me. 

Megan
Dropbox Staff
Go to solution

Hi @help_me_sign_in, welcome to our Community! 

 

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

TabeaGojo
Explorer | Level 4
Go to solution

Dear Dropbox support,

 

I‘ve got almost the same issue. I‘ve opened a new Dropbox Professional account with another e-mail adress. I‘ve already recorded my Paypal Account for paying. During a pause my computer went into sleep mode. Then I wanted to carry on with the registration process. Therefore, I had to login. From this moment on I always get the information, that a code is sent to my mail adress in case of 2FA. I‘ve never received a code. I‘ve also checked the spam. Since the registration process is incomplete I‘ve never came to the part where I can deposit a phone number. So, now I have a paid account which I can not use. Can please help me out? Thank you so much!

Megan
Dropbox Staff
Go to solution

Hi @TabeaGojo, thanks for posting here today! 

 

Can I reach out to you via email, in order for us to have a closer look, please? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

TabeaGojo
Explorer | Level 4
Go to solution

Hi Megan,

 

this would be great, thank you!

Hannah
Dropbox Staff
Go to solution

Hey @TabeaGojo!

 

I just sent you an email and we'll continue looking into this there.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

bedenfield
New member | Level 2

I have similar issue.  I have email address and password.  Each time I try to login it sends access code to email  not longer have access to.  How can I get logged in?

Nancy
Dropbox Staff

@bedenfield, do you have any linked devices to that Dropbox account? If yes, have you checked their notifications for the one-time code? 

 

If that doesn’t work, I’d suggest contacting our support team this way.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    leentorenvliet New member | Level 2
  • User avatar
    Nancy Dropbox Staff
  • User avatar
    bedenfield New member | Level 2
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?