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Cannot Login

Cannot Login

judymurphy
Explorer | Level 3
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Hi
Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does not receive the number.

All the help topics say to login and go to setting. However, we cannot login.

Can anyone help me please?

21 Replies 21

leentorenvliet
New member | Level 2
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I have the same problem. They promise to send a code, but they don't for some reason. I can of course delete the entire account, but then I will be logged out of all my accounts, and this account is connected to my e-reader, and I won't be able to upload any more books to the device. I've tried contacting support@dropbox.com, as suggested by the web page, but that account does not work. 

leentorenvliet
New member | Level 2
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The problem is solved. Thanks for your help.

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    leentorenvliet New member | Level 2
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