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Cannot log into Dropbox account

Cannot log into Dropbox account

Quangkhai
Helpful | Level 5

I tried to log into my account , but cannot log in, there is an error message as below : 

 

Can you please help me solve that problem ?

 

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

 

Thank you in advance

 

Thanh

23 Replies 23

Megan
Dropbox Staff

Hey @Quangkhai, thank you for the ticket number! 

 

I was able to locate it on our system, and I can see that it's being worked on. If you have any additional info, feel free to let the agent working on your case know. 

 

I hope this helps! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Henry-84
New member | Level 2

Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!

Quangkhai
Helpful | Level 5

No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !

Henry-84
New member | Level 2

Oh no. My data!!! :downcast_face_with_sweat:

biwaien123
Helpful | Level 5
It feels like this is technical issue from Dropbox and as of now there is nothing they can do.
I have not changed my phone, phone number or even my address(Vietnam) so I am pretty sure this is not my fault

Please keep checking and supporting each other to resolve this soon.

Thank you!

Hannah
Dropbox Staff

Hey @Henry-84 and @biwaien123, thanks for your comments here.

 

Since @Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Quangkhai
Helpful | Level 5

Hi  Hannah ,

 

My problem is solved. Thank you so much for your help.

 

Regards,

Quang Khai

 

VJSC Staff
New member | Level 2

same with my account.

===

I tried to log into my account , but cannot log in, there is an error message as below :
Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>
===

Anybody can help.
Thank you in advance

--
Minh

VJSC Staff
New member | Level 2

chào bạn, mình cũng bị cùng một vấn đề

vấn đề của bạn đã được giải quyết thế nào thế ạ?

Megan
Dropbox Staff

Hi @VJSC Staff, I'd be more than happy to help! 

 

Does this happen to all of our platforms, when you try to sign into your account? Can you send me a screenshot of the error you see too?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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