Cannot log into Dropbox account

[zquangkhai]

Hi,

You should email the dropbox team support and then they will instruct you how to solve the problem.

They may ask some questions to verify your account and then they will turn off the two-step verification.

Regards,

Khai

[LRoche]

Hi ,

I am having the same issue. 

When I try logging into dropbox I get message as  below. It was working fine 10 days back I never had an issue. All sudden now I am getting below error message.

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

I do not have backup code; Dropbox is not linked to any device. I do not have backup phone number. Please help! my ticket #19908374  Larry was looking into this issue none the of steps is given works for me . Please help!

Suneetha

[Nancy]

Hi @LRoche, I’m sorry to hear about this. 

In order for our support agent to keep looking into your case, I’d strongly suggest replying back to them in the same email thread. 

Since they have more account visibility than we do on the forum, they’ll be able to further help.

We've also left them an internal note, so that they know you've reached out to us here.

[khairulisl]

Thanks

Mod note: This thread has been closed due to inactivity. If you're experiencing the same issue, please check out this thread.