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Re: Deleted account

Deleted account. How to get my files back?

AlyxRose
New member | Level 2
Go to solution

My dropbox account was linked to the email to the nonprofit organization I am a member of. (Not the current email I am using) under the nonprofit account I had gathered an archive of materials from across 25 years.  

A decision was made to purge all accounts that had never logged on or that had not logged in in over 5 years.  My last log on was 6 months ago, also no one in our organization has ever spelled their name like me.  Yet somehow my email, the one linked to the archive dropbox, was purged. 

When I realized I couldn’t access my email I contacted IT but after they restored/recreated my email it did not access my

Original dropbox. Is there away to restore my files?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Dropbox isnt linked to email, so, the account wont have been removed due to that. However, if they also removed it as an unused licence what happens depends upon what they set up - if it was an accident it can be rolled back within 7 days, or, they can opt to keep all the data even if the account is removed. However thats a question you need to ask them. 

 

Unfortunately Dropbox cannot get info back from deleted accounts. :disappointed_face:


 


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View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

Dropbox isnt linked to email, so, the account wont have been removed due to that. However, if they also removed it as an unused licence what happens depends upon what they set up - if it was an accident it can be rolled back within 7 days, or, they can opt to keep all the data even if the account is removed. However thats a question you need to ask them. 

 

Unfortunately Dropbox cannot get info back from deleted accounts. :disappointed_face:


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

AlyxRose
New member | Level 2
Go to solution
I had a feeling that would be the case.

Thanks
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