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Deleting acc without access to email?

Deleting acc without access to email?

hannahlgraham
New member | Level 2
Go to solution

I have an account on an email that's been deleted.  When I go to edit email it tells me I need to set a password and it needs to email me to do that. when I go to delete the account it tells me it needs to email me to verify deleting the account.  I can't change the email to one I can verify the delation with because I need to set a password by email to the lost email account.

 

I've looked at getting support to do this and it seems the only two options are a chatbot or the community.  How do I get the account deleted?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Without access to the email simply put, you cannot as there is no way to verify you are the account owner.

 

However, accounts are automatically removed after 12 months of inactivity. So, if you just log out (DOWNLOAD EVERYTHING YOU NEED FIRST THOUGH!!) and leave it it will automatically vanish


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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View solution in original post

1 Reply 1

Mark
Super User II
Go to solution

Without access to the email simply put, you cannot as there is no way to verify you are the account owner.

 

However, accounts are automatically removed after 12 months of inactivity. So, if you just log out (DOWNLOAD EVERYTHING YOU NEED FIRST THOUGH!!) and leave it it will automatically vanish


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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