cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Difficulty accessing invitation to edit a folder shared with me - ISSUE SOLVED

Difficulty accessing invitation to edit a folder shared with me - email address mismatch

Rippleman
New member | Level 2
Go to solution

Hi,

I setup Dropbox several years ago with an email address that I don't use much anymore. Someone I know sent me an invitation to edit a folder that he shared with me, but he used my newer current email address. When I entered the 6 digit code from Dropbox, they recognized the email mismatch and I requested access to the folder and explained the situation in a note. How long will it take for dropbox to review this and either grant or deny access?

 

I went into my profile and tried to change the email address on file but I got an error message saying that address (my newer current one) was already taken. I am the only one using that address, so I'm confused. Can this be reset?

1 Accepted Solution

Accepted Solutions

Rippleman
New member | Level 2
Go to solution

I was able to access the dropbox account with my newer current email address. Signed out of old address account, put in new address and did forgot my password. And viola, I could access the folder shared with me. 
Thanks anyway!

View solution in original post

1 Reply 1

Rippleman
New member | Level 2
Go to solution

I was able to access the dropbox account with my newer current email address. Signed out of old address account, put in new address and did forgot my password. And viola, I could access the folder shared with me. 
Thanks anyway!

Need more support?