Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I entered it correctly, twice. I came out and tried to sign in again. Once again I entered the correct code, login failed. When I tried a second time, login failed. What can I do?
I'm into the account I want to delete but I can't see an option to delete.
Hi @Eleanoria, just to make sure we're on the same page, are these the steps that you follow on your end?
If you still can't see the option there, send me a screenshot, in order for me to have a visual too.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I've managed to delete the free account but I still can't sign in to the paid account on my phone. I changed my password and it doesn't recognise it.
Hey @Eleanoria, sorry to jump in here, but I was wondering; are you getting any particular errors upon logging into your paid account now?
Are you able it to log in normally through a web browser?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!