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Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app

Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app

Eleanoria
Helpful | Level 5

I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I entered it correctly, twice.  I came out and tried to sign in again.  Once again I entered the correct code, login failed.  When I tried a second time, login failed.  What can I do?

13 Replies 13

Eleanoria
Helpful | Level 5

I'm into the account I want to delete but I can't see an option to delete.

Megan
Dropbox Staff

Hi @Eleanoria, just to make sure we're on the same page, are these the steps that you follow on your end? 

 

If you still can't see the option there, send me a screenshot, in order for me to have a visual too.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Eleanoria
Helpful | Level 5

I've managed to delete the free account but I still can't sign in to the paid account on my phone. I changed my password and it doesn't recognise it.  

Walter
Dropbox Staff

Hey @Eleanoria, sorry to jump in here, but I was wondering; are you getting any particular errors upon logging into your paid account now?

 

Are you able it to log in normally through a web browser?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Walter Dropbox Staff
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    Eleanoria Helpful | Level 5
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    Megan Dropbox Staff
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    Hannah Dropbox Staff
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