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Dropbox deleted my account

Dropbox deleted my account

LynnetheG
Explorer | Level 4

Hi there Dropbox, 

 
I have a lot of really important files on my Dropbox account with a different email address.  
 
I have always been able to log into that account, though now suddenly you tell me that it does not exist.
Please can you link it to my new email address, or allow me to transfer the files? 
 
Please don't quote my "https://help.dropbox.com/account-access/account-transfer", as this is for teams with multiple users, and is not applicable to me.
 
Thank you kindly! 
3 Replies 3

Hannah
Dropbox Staff

Hey @LynnetheG, thanks for reaching out to the Dropbox Community.

 

When was the last time you signed in to that account?

 

Also, was the account part of a Dropbox Business team at a previous time? 

 

And could the admin of the team have deleted you from it, thus deleting your account?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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LynnetheG
Explorer | Level 4
Hi, last time was 4 months ago and no it was not a business account.

Calvin2DBX
Dropbox Staff

Hey @LynnetheG,

 

Just chiming in here if there's anything else we can do.

 

Please use this form from an incognito window. You need to ensure that you are NOT signed into any Dropbox account when you fill it in, so that you can select the correct option regards a previous, "Disabled account", rather than the new one

 

Keep me updated with any progress! 


Calvin
Community Moderator @ Dropbox
dropbox.com/support


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    Calvin2DBX Dropbox Staff
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    LynnetheG Explorer | Level 4
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    Hannah Dropbox Staff
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