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Dropbox "unavailable in this region" why?

Dropbox "unavailable in this region" why?

qevon
New member | Level 2

My boss is on a cruise ship. She keeps getting the message that Dropbox is "unavailable in this region" however she is not in one of the countries listed as restricted. She is in Australia. She has used Dropbox aboard cruise ships many times, in many countries and has never received that message before.  It will not allow her to log in or access any of our files. Any ideas of how to fix this? She has tried reinstalling the app, but that didn't work. She is using a laptop. 

1 Accepted Solution

Accepted Solutions

Mark
Super User II

Is the error coming from Dropbox itself, or, is it that the cruise ship is blocking it? 

 

Has she tried using a VPN or seeing where her IP address is locating her - its possible she is being routed via one of those countries. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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2 Replies 2

Mark
Super User II

Is the error coming from Dropbox itself, or, is it that the cruise ship is blocking it? 

 

Has she tried using a VPN or seeing where her IP address is locating her - its possible she is being routed via one of those countries. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

qevon
New member | Level 2

I'm not sure but I will pass this on to her. Thanks so much for your reply.

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    qevon New member | Level 2
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    Mark Super User II
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