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Dropbox won't sign in, says "There was a problem completing this request"

Dropbox won't sign in, says "There was a problem completing this request"

laddie
Explorer | Level 3

I've successfully installed and logged into Dropbox on 4 computers today -- when I got to #5 and then #6, it gives me an error when I try to log in -- I am using the correct username and password. It just says "There was a problem completing this request."

 

I've then tried logging in via Dropbox.com and I get the same error message. I have 2FA on and I have had no problems receiving codes today. However, I can no longer actually log into Dropbox.com or the Windows 10 Dropbox Desktop application.


Please help as I am running low on time here. Thank you.

 

Edit: was able to log in on device #5 but not #6 yet. Does Dropbox throttle how often you can install and log into the application?

 

Edit #2: I turned off 2FA and turned it back on using Authy instead of a phone number and now it works. Hope this helps someone in the future.

1 Reply 1

Hannah
Dropbox Staff

Hey @laddie, thanks for reaching out to our Community.

 

And thanks for sharing your experience, when it comes to logging into multiple devices on the same day.

 

I will leave this thread open here, in case another user comes across this behavior in the future.

 

If you need anything else, just let us know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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