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Re: Email has changed

Email has changed and I can't access my Dropbox account.

kdavila
New member | Level 2
Go to solution

I purchased a new iPhone my Dropbox app asked me to login but the email .....@optonline.net no longer exist. My husband has an account with ....@gmail.com Angel Davila but I pay for mine which renews March 13. My name is ****.

 

How can I retrieve my files pictures I saved in Dropbox

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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WOWSER!!

Never ever ever put personal information on a PUBLIC forum - emails are bad enough but addresses is just dangerous! 

 

Unless you can access the email account OR a device already logged in the account is pretty much lost: https://help.dropbox.com/account-access/lost-email-access


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

WOWSER!!

Never ever ever put personal information on a PUBLIC forum - emails are bad enough but addresses is just dangerous! 

 

Unless you can access the email account OR a device already logged in the account is pretty much lost: https://help.dropbox.com/account-access/lost-email-access


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

kdavila59
New member | Level 2
Go to solution
Wow!! Mark you are correct about personal info, thank you for the information, it helped me much. I used my 12 recovery words and was able to retrieve my account and I changed my email. Again, thank you. :smiling_face_with_smiling_eyes::thumbs_up:
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