Security and Permissions
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Hello, need help!
Getting an endless captcha during login in my account.
On website it's ok, but in mobile app (android) it's just hangs.
Tried to reinstall.
Last tries got an error 'please contact support'.
Also have tried with login via email login link.
Help please
Hey @jovk, have you taken a look into your account's security page, just to confirm this is the case?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for posting this on the Community, @jovk!
Can you let me know what’s the exact OS version of the mobile device you’re using, as well as the app version of your Dropbox app?
If you can also send a screenshot of what you see on the login screen of your mobile app, that’d be great, too. Just make sure your email address isn’t showing.
Let me know when you’ve got more updates.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Dropbox version 292.2.2
Hey @jovk, sorry to jump in here, but do you happen to be on the Basic plan?
If so, have you made sure that you have no more than 3 devices connected to your account, including your Android device, as there's a limit you might be hitting?
If that's not the case, please let us know here and we'll reach out via email to investigate further.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @jovk, have you taken a look into your account's security page, just to confirm this is the case?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi:
When I try to login I must fill a captcha. After completing it correctly an endless rotating arrow appears and I cannot login.I tried many times and I obtain the same result. Please, help.
Txs.
Hey @ayudanos2023, thanks for bringing this to our attention.
Have you tried the sound alternative, to see if that might be a bit easier to complete?
One thing I've also seen that helps, is to reset your password.
Let me know how it goes!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi:
I will try. Thanks for your help.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!