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Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

1011Allstar
Explorer | Level 4

The administrator of our Business Drop Box account has left our organization.  We no longer have an administrator and it does not appear that there is any way possible to address this.  There is no phone number to call.  The Support@DropBox returns a generic response.  I tried sales which just points be back to the Support email address.

 

Does ANYONE have please have a way to get a new administrator changed on the account or do I just walk away and cancel all payments?

 

Kevin

11 Replies 11

Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

Nancy
Dropboxer
Hi @1011Allstar, I'm sorry to hear about this. 

If you wish, l can open a ticket for you instead, so that we can look into this internally. 

Let me know if that’s alright, and l will message you to the email address that’s tied to your Community profile.

Thanks!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

1011Allstar
Explorer | Level 4
That would be great. 
 
I can also be reached by cell phone at [removed per Community Guidelines]

Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

Mark
Super User II

@1011Allstar ARGH!! Never ever ever put personal contact details on a PUBLIC forum - it is a sure fire way to be scammed.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

Nancy
Dropboxer
Hey @1011Allstar, I’ve logged a new ticket for you.

When possible, please check your email address, and reply back to me. 

Cheers!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

LoriCSB
Explorer | Level 4

We have the same problem! Was yours resolved? If so, how?

Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

Megan
Dropboxer

Hi @LoriCSB, welcome to our Community! 

 

Do you maybe have access to the old admin's Dropbox account, or email address? 

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

LoriCSB
Explorer | Level 4
Yes … I have her email address. Is there a way I can send that to you privately?

Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

Megan
Dropboxer

Hey @LoriCSB, happy Friday! 

 

If you have access to her email address, you can always request to reset her Dropbox password. That way, you'll receive an email helping you do that, and possibly gaining access there. 

 

Have you tried that? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Frustrated - as there seems to be NO POSSIBLE WAY to change the Administrator on our account

LoriCSB
Explorer | Level 4

It worked!  Thanks so much for the help!

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    Dex Dexter New member | Level 2
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    LoriCSB Explorer | Level 4
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