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Hacked account sending spam emails to contacts to steal information

Hacked account sending spam emails to contacts to steal information

MarcoPaolo
Explorer | Level 4

Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full name) which contains a link to access all my contact’s information (most of them are clients and there s more than a thousand). I can’t get in contact with Dropbox support as I have a personal account. Any suggestion ?
Thank you

12 Replies 12

Megan
Dropbox Staff

Hey @MarcoPaolo, I checked your ticket number, and it seems that an agent has replied back this past Wednesday. 

 

Would you be able to access your Community-linked email address directly, and check for the email there?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MarcoPaolo
Explorer | Level 4
Hi, no I m not able to access it that why I m asking if you can copy paste the update on the ticket here please. Thank you

Megan
Dropbox Staff

Hey @MarcoPaolo, have you checked both your spam/junk in case the email ended up there? 

 

In order to continue with this case, we'd need to continue internally, hence the reason why we suggested the email route. You might need to provide info that's sensitive and account-specific that's not appropriate to be in a public forum. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    MarcoPaolo Explorer | Level 4
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