cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can an organization wrest contol of its Dropbox account if primary administrator won't comply?

How can an organization wrest contol of its Dropbox account if primary administrator won't comply?

Danny Vocal
Explorer | Level 3
Go to solution

If the administrative functions (say, adding an administrator) of a non-profit's Dropbox account are unavailable because its account's administrator has a medical/neurological/psychiatric condition and won't respond to requests to add an administrator, how can that organization wrest control back its own acct?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Take over control of that persons email account (assuming for security you make sure everybody is using an organisational email address you can control) and then reset password to the account and log in. 

 

If, however, that isnt possible your only solution is to contact support if you are a paid customer. 

 

You will have, Im afraid, no way of doing anything if you are a free user other than setting up a new system without the person as admin. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

Take over control of that persons email account (assuming for security you make sure everybody is using an organisational email address you can control) and then reset password to the account and log in. 

 

If, however, that isnt possible your only solution is to contact support if you are a paid customer. 

 

You will have, Im afraid, no way of doing anything if you are a free user other than setting up a new system without the person as admin. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Danny Vocal
Explorer | Level 3
Go to solution

Thank you, that was very helpful.

It seems we are able to easily download the entire account's 20 folders.

Thus, we can easily download the account's 20 folders, open a new one electing this time several admins using our organization's email addresses, and upload those folders.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Danny Vocal Explorer | Level 3
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?