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How can i talk to support? my domain has been changed, need to access without PIN or change email

How can i talk to support? my domain has been changed, need to access without PIN or change email

mohib
New member | Level 2

my domain has been changed, and after years when i login dropbox, it asked me for PIN which sent on my previous domain email.

Ii want to change my email or need to access without PIN.

I know password and other details.

 

My old domain already expired and its not registered either, the only change in my old and new domain is i changed from .co to .pro

 

how can i talk to support or get it sorted??

1 Reply 1

Mark
Super User II

Hi @mohib 

 

I'm afraid simply put - you cannot. 

 

Without access to the email it is not possible to change the email on an account. If you are already logged in you need to download everything and set up a new account. If not the only solution is to try and reset up the email. 

 

https://help.dropbox.com/account-access/lost-email-access


 


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